Head of Operations

The UCL Ear Institute is seeking an experienced Head of Operations to provide strategic and operational leadership for its multidisciplinary research and education environment. Working closely with the Institute Director, the successful candidate will manage a professional services team and oversee finance, HR, facilities, and student support functions. This role is pivotal in translating academic ambition into operational delivery while fostering an inclusive and collaborative culture. The postholder will contribute to Faculty and university-wide priorities to ensure the long-term sustainability of the Institute. The position is based in London and requires a significant on-site presence to support the Institute's complex specialist facilities.

• Provide strategic and operational leadership as a member of the Institute's Strategic Leadership Team.
• Lead and manage a professional services team of 11 staff, including direct and matrix management responsibilities.
• Oversee financial management, human resources, facilities, and infrastructure for the Institute.
• Support the delivery of undergraduate and postgraduate education and student support services.
• Drive service improvement initiatives and contribute to Faculty and UCL-wide strategic priorities.
• Foster an inclusive, supportive, and collaborative culture across the Institute.
• Act as a key advisor to the Director on operational matters and decision-making processes.