Service Systems Design, MSc
Master the technical and conceptual tools to design innovative, user-centered service systems.
Best for:Best for students interested in the intersection of technology, user experience, and organizational design.
Overview
The Master’s programme in Service Systems Design at Aalborg University focuses on the strategic planning and organization of people, infrastructure, and communication to enhance service quality. Students gain a comprehensive understanding of how to improve interactions between service providers and customers while optimizing the overall user experience. The curriculum integrates technical skills in IT and complex system organization with social and user-centered methodologies. Graduates are prepared to navigate and innovate within the evolving professional landscape of service design.
What you'll do
- Analyze and plan complex service infrastructures and organizational components.
- Develop technical and methodological tools for service innovation.
- Engage with users to understand their needs and integrate them into the design process.
- Apply programming and IT system knowledge to support service delivery.
- Evaluate and improve the quality of interactions between service providers and customers.
Requirements
Degree required: Bachelor's degree
Degree offered: MSc
Language: English proficiency required for academic study.
Instruction: English
- Foundational knowledge in design or engineering
- Interest in user-centered research methodologies
- Aptitude for understanding complex IT systems
Funding & terms
Programme and admissions
Admissions not verified
A catalogue listing does not mean applications are open or funding is guaranteed. Check the source for your intake.
- Intake
- Not confirmed by the source
- Duration
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- Teaching language
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- Taught / research mode
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- Study mode
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- Campus
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- Prerequisites
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- Application instructions
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- Tuition
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- Funding
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How to apply
Applications should be submitted through the official university portal. Prospective students must follow the specific admission guidelines provided on the Aalborg University website.
- Bachelor's degree certificate
- Academic transcripts
- Proof of English proficiency
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