Master of Arts in Work-Related Behaviour with Customer Relationship Management
Develop advanced expertise in organizational behavior and customer relationship management through this specialized Master's programme.
Best for:Best for graduates in business, humanities, social science, or psychology seeking advanced managerial and CRM competencies.
Overview
The Master of Arts in Work-Related Behaviour with Customer Relationship Management is a postgraduate programme offered by the Irish College of Humanities & Applied Sciences Limited. Learners examine how to lead teams effectively, foster positive work environments, and understand the relationship between employee conduct and organizational CRM strategies. The curriculum is delivered via a blended learning approach over one year full-time or two years part-time. Candidates are expected to meet strict academic prerequisites, pass an interview process, and complete Garda vetting prior to enrollment.
What you'll do
- Engage with blended learning course materials across multiple semesters
- Participate in lectures, seminars, and collaborative team-management exercises
- Complete academic assignments and coursework equivalent to Level 9 NFQ standards
- Examine organizational dynamics, employee motivation, and customer relationship strategies
- Prepare and submit a master's level research project or equivalent portfolio
Requirements
Degree required: Level 8 undergraduate degree at a minimum 2.2 standard in a relevant discipline
Degree offered: Master of Arts
Language: English; B2+ in CEFR or IELTS score of 6.5 for non-native speakers
Instruction: English
- Foundational knowledge in business, humanities, health, social science, or psychology
- Ordinary-level mathematics competency at Leaving Certificate standard or equivalent
- Ability to undertake independent postgraduate academic research and writing
- Effective interpersonal and communication skills suitable for team leadership studies
- Applicants must be over 23 years of age
- Must successfully attend and pass a suitability interview
- Must successfully complete Garda Vetting at the College
- International students must meet Irish study visa requirements and satisfy eligibility standards for graduate membership of the Psychological Society of Ireland or British Psychological Society if applicable
- Recognition of Prior Learning (RPL) pathways available for equivalent qualifications and professional experience
Funding & terms
Programme and admissions
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A catalogue listing does not mean applications are open or funding is guaranteed. Check the source for your intake.
- Intake
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- Duration
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- Teaching language
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- Taught / research mode
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- Study mode
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- Campus
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- Prerequisites
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- Tuition
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How to apply
Applications are submitted directly through the institution's website via the online application portal. Prospective students must provide all required academic transcripts, satisfy age and entry criteria, and attend an admissions interview upon submission.
- CV
- Level 8 degree transcripts and qualifications
- Evidence of English proficiency for international applicants
- Proof of age
- Programme content and assignment details for RPL applications
Contact
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